Refund policy

At One Grab, we want to make sure you receive your order in good condition.

Returns or refunds are accepted only if an item is delivered damaged, defective, or different from what was ordered.

If there is an issue with your order, please contact us as soon as possible after delivery and provide your order details and photos of the item. We will review the issue and arrange a replacement or refund when applicable.

Items must not have been used or damaged after delivery.

For hygiene and safety reasons, opened or used personal-care, tissue, disposable, and cleaning products cannot be returned unless they were delivered damaged, defective, or incorrect.